Frequently Asked Questions about booking

There is a two percent service fee for tours. This service fee is eliminated if you pay with cash. We do NOT include tasting and attraction fees.

We post join-in tour schedules monthly, but scheduling may vary for private tours. Services are first-come, first-serve.

We tour establishments in Saugatuck, Douglas, Fennville, South Haven, and Allegan.

After the initial transaction, go to your cart, select “Book more services,” and select “Book” for the desired tour.

The earlier you select the establishments you want to visit, the better. They are swamped during tourist season, so we’ll need to make reservations!

For wineries, we recommend selecting the early tour timeslot as all the wineries are open during this timeslot. For tours in the 10:45AM timeslot, you will have to visit Modales, Cranes or Fenn Valley as these are the wineries that open the earliest at 11:00AM. Modales is only open at 11:00AM Fridays and Saturdays from June-October. 

If you do select the tour timeslot that starts in the afternoon, you will be able to visit wineries, but also may need to visit at least one brewery depending on winery hours which vary throughout the year or a craft cocktail location, Coastal Society. 

Breweries tend to be open later than wineries. Tours that start at 10:45AM will need likely need to visit at least one winery as local breweries often do not open until 12:00PM. If you interested in breweries only a later timeslot may better meet your needs. 

Tour availability varies throughout the year, so please check our booking page. Most 4 hour tours have a start time of 10:45AM or 3:45PM. 

Yes! However, we ask that you only drink alcoholic beverages purchased from establishments during the tour. Most of stops have coolers where you can purchase libations that you can then enjoy during your ride. We have a corkscrew available on the bus. Please bring your own cups! 

South Haven and Saugatuck have very limited taxi and Uber options. If you're hoping to use a local service, we recommend scheduling your rides in advance and plan to arrive at the location early so you don't miss the bus. 

No, you cannot leave your cars overnight. Please plan accordingly and drive safely after you leave the Join-In tour. 

The locations we visit are preplanned and listed on the itinerary that we develop with you. We typically do not change the locations during your tour. In order to be on time to our reservations and to best maximize your time at each establishment, we will not make any additional or unplanned stops to run any errand i.e. stopping at gas station, etc. Please be prepared for your tour ahead of time. Pick up and drop off locations need to be the same. 

-We expect our drivers and the establishments we visit to be treated with respect. Also, please be respectful of other guests. Many of these locations are family friendly. If your tour ends early because of misconduct, you will not receive a refund.

-Please be mindful of leaving locations on time. Our driver will give you a 15 minute heads up to allow time for you to cash out. We likely have reservations at the next location and being late may result in cancellation or an unexpected wait. 

-If you're planning a private tour, please communicate in a timely manner to plan your itinerary. If you are not communicating with us to develop your itinerary, then we may need to select your locations. We want you to be able to customize your tour, so please respond to our emails or call us to develop you itinerary. 

We service areas within 15 miles of our home-based, so this only includes very few areas in Holland. There are a few locations North of Saugatuck with a Holland address that we offer pick up/drop off. Please check your location before booking. 

There is a $100 deposit due at the time of booking. You will receive an invoice for the remaining balance. The remaining balance MUST be paid before the start of your tour using the link in the invoice. If you plan to pay cash, then you may pay the driver at the start of your tour. 

If you have any prepaid tastings fees this invoice will also need to be paid before your tour. 

All tours are on our 14 passenger bus! 

Some locations will split checks, but most prefer or require one check for larger groups. If you select a location that requires one check this will be noted on your itinerary so you can plan accordingly with you group. 

1) Make sure you have a valid ID. Establishments will require an ID to serve you. If a member of a group is under the age of 21 you must notify us as they will be required to wear a bracelet that indicates that they are under the legal drinking age. 

2) You may not bring outside alcohol into an establishment. 

3) You may drink on the bus, but we request that you only drink alcoholic beverages purchased at establishments visited during the tour. We promise there will be plenty of opportunities to purchase. Please remember that Join-In rides drop off at a designated location, so keep this in mind if you must drive after you are dropped off. Untapped Sights & Tours is not responsible for any poor decisions made during your ride or after you leave. Please drink responsibly! We want everyone we service to have a wonderful time, but our number one priority is promoting safety! 

4) If you get sick or cause damage to property due to poor choices/over intoxication there will be a fee. A cleaning fee of $100 will be charged. If damages occur, this cost will vary depending on the extent of damage. We want everyone to have fun, but also to have a safe trip. So, enjoy yourself, but please be respectful of our drivers, the bus, and the establishments we visit. 

5) If any member of your party becomes overly intoxicated and/or belligerent we reserve the right to stop the tour. A refund will not be provided. 

6) No pets are allowed on the bus, except for registered service animals. If you require a service animal, please research establishments we will be visiting during the tour to learn about their service animal policies. 

7) You must be 21+ to ride the bus during a Join-In ride. There are no age restrictions for private tours. However, keep in mind the establishments you select and if they are kid friendly. If you would like to include children on your private tour, they do count as a passenger. Our bus only allows for 14 passengers. 

8) We are not responsible for any lost, stolen or broken personal items or any injuries. Please be safe. 

9) Smoking and vaping is not permitted on the bus.

10) We have a cooler available for your use, but you may not bring your own cooler onto the bus. Cooler bags or mini-coolers are permitted. You may use your cooler bag or mini-cooler for your snacks, non-alcoholic beverages or alcoholic beverages that are purchased at establishments we visit. 

 Cancellation Policy: If a booking is cancelled at least 30+ days before the scheduled tour, 100% of payment will be refunded to the customer including the deposit. Service fees will be charged. If cancelled less than 30 days, the deposit is non-refundable. If a customer has paid the remaining balance on the tour, they will be refunded all money except for the deposit. Service fees will be charged. Prepaid tasting fees can typically be refunded if a tour is cancelled. This is subject to change at the winery’s discretion. 

Join-In rides must be cancelled at least 48 hours in advance to receive a full refund. Service fees will be charged.