Frequently Asked Questions about booking

There is a two percent service fee for tours. This service fee is eliminated if you pay with cash. Tasting fees are NOT included in the tour price. 

Services are first-come, first-serve. We recommend booking sooner rather than later to reserve your ideal date. 

We tour establishments in Saugatuck, Douglas, Fennville, South Haven, and Allegan. Check out our locations page for more information. 

The earlier you select the establishments you want to visit, the better. They are swamped during tourist season, so we’ll need to make reservations! We recommend you check out the websites for the establishments. 

For wineries, we recommend selecting the early tour timeslot as all the wineries are open during this timeslot. For tours in the 10:45AM timeslot, you will have to visit Modales, Cranes or Fenn Valley as these are the wineries that open the earliest at 11:00AM. Modales is only open at 11:00AM Fridays and Saturdays from June-October. 

Due to establishment hours and availability for large groups, evening tours are 3.5 hours and allow for visiting 2 locations. The first location can be any of those from the establishments we work with, but the 2nd location is limited to Virtue Cider or a brewery. Virtue Cider is the best location as they allow for reservations. Please reach out if you have questions about the 2nd location options. 

There is a social district option available for Allegan Breweries from 3:45-7:45PM. 

Tour availability varies throughout the year, so please check our booking page. Most 4 hour tours have a start time of 10:45AM and 3.5 hours at 3:45PM. 

Yes! However, we ask that you only drink alcoholic beverages purchased from establishments visited during the tour. Most of stops have coolers where you can purchase libations that you can then enjoy during your ride. We have a corkscrew available on the bus. Please bring your own cups! You may not bring open containers back on the bus. This is a rule that wineries and breweries must follow per their guidelines. 

The locations we visit are preplanned and listed on the itinerary that we develop with you. We typically do not change the locations during your tour. In order to be on time to our reservations and to best maximize your time at each establishment, we will not make any additional or unplanned stops to run any errands i.e. stopping at gas station, etc. Please be prepared for your tour ahead of time. Pick up and drop off locations need to be the same. 

-We expect our drivers and the establishments we visit to be treated with respect. Also, please be respectful of other guests. All the locations are family friendly. If your tour ends early because of misconduct, you will not receive a refund. Establishments have the right to refuse service if member(s) of your are over intoxicated. This will then result in your tour ending as it is no longer safe due over intoxication. 

-Please be mindful of leaving locations on time. Our driver will give you a heads up to allow time for you to cash out. We likely have reservations at the next location and being late may result in cancellation or an unexpected wait. 

-If you're planning a private tour, please communicate in a timely manner to plan your itinerary. If you are not communicating with us to develop your itinerary, then we may need to select your locations. We want you to be able to customize your tour, so please respond to our emails, texts or calls to develop you itinerary. 

We service areas within 15 miles of our home-based, so this only includes very few areas in Holland. There are a few locations North of Saugatuck with a Holland address that we offer pick up/drop off. Please check your location before booking. 

There is a $100 deposit due at the time of booking. You will receive an invoice for the remaining balance. The remaining balance MUST be paid one week before the start of your tour using the link in the invoice. If you plan to pay cash, then you may pay the driver at the start of your tour. Please let us know if you plan to pay cash.

If you have any prepaid tastings fees this invoice will also need to be paid one week before before your tour. 

All tours are on our 14 passenger bus! 

Most requires one check for groups that are 6+ or 8+. If you select a location that requires one check this will be noted on your itinerary so you can plan accordingly with your group. 

1) Make sure you have a valid ID. Establishments will require an ID to serve you. If a member of a group is under the age of 21 you must notify us as they will be required to wear a bracelet that indicates that they are under the legal drinking age. 

2) You may not bring outside alcohol into an establishment. 

3) You may drink on the bus, but we request that you only drink alcoholic beverages purchased at establishments visited during the tour. We promise there will be plenty of opportunities to purchase. You may not bring open containers back on the bus. The establishment may be able to re-cork your bottle for you. Untapped Sights & Tours is not responsible for any poor decisions made during your ride or after you leave. Please drink responsibly! We want everyone we service to have a wonderful time, but our number one priority is promoting safety! 

4) If you get sick or cause damage to Untapped Sights & Tours property due to poor choices/over intoxication there will be a fee. A cleaning fee of $100 will be charged. If damages occur this cost will vary depending on the extent of damage. We want everyone to have fun, but also to have a safe trip. So, enjoy yourself, but please be respectful of our drivers, the bus, and the establishments we visit. 

5) If any member of your party becomes overly intoxicated and/or belligerent we reserve the right to stop the tour. A refund will not be provided. Establishments have the right to refuse service if any member of your group is overly intoxicated. If an establishment is refuses service, the tour will end and no refund will be provided. 

6) No pets are allowed on the bus, except for registered service animals. If you require a service animal, please research establishments we will be visiting during the tour to learn about their service animal policies. 

7) We are not responsible for any lost, stolen or broken personal items or any injuries. Please be safe. 

8) Smoking and vaping is not permitted on the bus.

9) We have a cooler available for your use, but you may not bring your own cooler onto the bus. Cooler bags or mini-coolers are permitted. You may use your cooler bag or mini-cooler for your snacks, non-alcoholic beverages or alcoholic beverages that are purchased at establishments we visit. 

Cancellation Policy: If a booking is cancelled at least 30+ days before the scheduled tour, 100% of payment will be refunded to the customer including the deposit. Service fees will be charged. If cancelled less than 30 days, the deposit is non-refundable. If a customer has paid the remaining balance on the tour, they will be refunded all money except for the deposit. Service fees will be charged. No refunds are permitted if cancelled 7 or less days before the tour. Prepaid tasting fees can typically be refunded if a tour is cancelled. This is subject to change at the winery’s discretion.